Frequently Asked Question

Using Unity Voicemail
Last Updated 11 months ago

The district uses Cisco Unity as our solution for voicemail and automated call menus. Users, when requested by their supervisor, are assigned a unique personal extension for their phone and/or voicemail. Voicemail supports Unified Messaging, meaning voicemails left on an extension will appear in a user's email inbox as an email with an audio file attached. Additionally, messages can be accessed in the voicemail system via phone by using a touch-tone interface.

From an on-campus Cisco phone, you can access the voicemail system with the Messages button:

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From Cisco Jabber, click the voicemail tab on the left pane, and click 'Call Voicemail'.

From any other phone, you can access the system by dialing 707-864-7130.

Once you call, you will receive prompts. If you are calling from your own phone or Jabber, it will assume you want to access your assigned extension, and prompt your for your PIN.

If you are calling from an outside phone, it will first ask for your ID; this is your 4-digit extension.

If you are calling from a Cisco phone, but don't want to access the voicemail associated with that phone, press star '*' to be prompted for your user ID.

Your initial voicemail PIN should be shared with you during your onboarding process; if you do not know it, or want to reset it, please contact the helpdesk for assistance.

Included in this article under attachments are documents with additional resources:

- Unity Commands: a list of button presses to navigate the touch-tone voicemail system
- Unity Managing Deleted Messages: voicemails can accumulate on the voicemail system itself over time, even after being deleted. If you received email alerts that you are running out of space, use this document as a guide to purge these messages to free up space.

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