Service
Document and get approval for a planned change to a Technology Services system. Covers software upgrades, configuration changes, network adjustments, and any work that could affect an IT service. Follows the District's Change Management Standard, Administrative Procedure 3910.8.
Use this to: Submit a planned addition, modification, or removal of anything that could affect an IT service, so it can be reviewed, scheduled, and communicated.
Do not use this for
Before you request
Have the following ready:
- The affected system or service and a short description of what is changing and why.
- Your proposed change window, expected user impact, and communication needs.
- A proposed change type (Standard, Normal, or Emergency). If you are unsure, choose Normal and the Change Review Group will help classify it.
Protect your information: Never include passwords, multifactor authentication verification codes, recovery codes, or other secrets in a service request.