Knowledge Base

Categories (8)

Accounts, Access & Onboarding

Guidance for account access, password assistance, permissions, and new employee technology setup.
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Computers & Software

Help with college computers, supported software, printers, peripherals, and device troubleshooting.
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Equipment, Purchasing & Moves

Guidance for technology equipment standards, checkouts, purchases, replacements, and relocations.
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Information Security & Compliance

Guidance for reporting security incidents, protecting institutional information, and meeting technology compliance requirements.
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Network & Connectivity

Help with wired and wireless networks, VPN access, internet connectivity, and telecommunications infrastructure.
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Project Management

Information and instructions for submitting and managing institutional technology project requests.
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Email & Communications

Guidance for email, Outlook, calendars, shared mailboxes, distribution lists, phones, and voicemail.
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Classroom & AV

Instructions for classroom technology, audiovisual equipment, presentations, and event support.
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