Guidance for account access, password assistance, permissions, and new employee technology setup.
Reset your Solano password through self-service and troubleshoot common verification, password, account-lockout, and FalconNest sign-in problems.
Step-by-step instructions for employees and students to create a passkey for their Solano account in the Microsoft Authenticator app. This is part 2 of 2 and follows Set up Microsoft Authenticator.
Step-by-step instructions for employees and students to install the Microsoft Authenticator app and add their Solano account. This is part 1 of 2 and is followed by Set up a passkey in Microsoft Authenticator.
Steps for employees and students to set up Microsoft Authenticator and a passkey on a new or replacement phone. Also explains how to get help from the Help Desk when the old phone is lost, stolen, or not working.
Fixes for common multifactor authentication (MFA) sign-in problems for employees and students, including passkey sign-in, missing notifications, locked apps, blocked accounts, and sign-in requests you did not start.