Guidance for account access, password assistance, permissions, and new employee technology setup.
Reset your Solano password through self-service and troubleshoot common verification, password, account-lockout, and FalconNest sign-in problems.
Move MFA to a new or replacement phone, remove the old registration, or request identity verification when no working sign-in method remains.
Install Microsoft Authenticator, enroll it for employee MFA, add a backup method, and learn how to approve Solano sign-ins.
Troubleshoot missing Microsoft Authenticator notifications or verification codes, denied or expired requests, app lock, blocked sign-ins, and unexpected MFA prompts.