Password or Login Help

Service

Get help with a password, sign-in, account lockout, or multifactor authentication problem. Sign-in is not required to submit this form. A Technology Services team member will verify your identity through a trusted channel before making any account change.

Use this to: Report that you cannot sign in to a District system, your account is locked, your password is not working, or your multifactor authentication method is unavailable.

Do not use this for

Before you request

Have the following ready:

  • Your name and District affiliation (student, employee, or other authorized user).
  • The system or service you cannot access (for example, Canvas, Microsoft 365, Ellucian Banner SaaS).

Protect your information: Never include passwords, multifactor authentication verification codes, recovery codes, Social Security numbers, dates of birth, security-question answers, or identity documents in a service request.

 
Request Service

Related Articles (4)

FalconNest sign-in: Reset your Solano password (self-service)
Reset your Solano password through self-service and troubleshoot common verification, password, account-lockout, and FalconNest sign-in problems.
Set up Microsoft Authenticator
Step-by-step instructions for employees and students to install the Microsoft Authenticator app and add their Solano account. This is part 1 of 2 and is followed by Set up a passkey in Microsoft Authenticator.
Set up Microsoft Authenticator and your passkey on a new phone
Steps for employees and students to set up Microsoft Authenticator and a passkey on a new or replacement phone. Also explains how to get help from the Help Desk when the old phone is lost, stolen, or not working.
Troubleshoot common MFA sign-in problems
Fixes for common multifactor authentication (MFA) sign-in problems for employees and students, including passkey sign-in, missing notifications, locked apps, blocked accounts, and sign-in requests you did not start.